MetroPCS "Unlimit Yourself"

If you don't know what MetroPCS is, it's a relatively unpopular cell phone service provider. They offer unlimited calling for prices as little as $30 a month. Sure, they're not as popular as the bigshots: Cingular/AT&T, T-Mobile, Verizon, Sprint, etc, but that doesn't always mean that they're not a reliable company. Or does it?

The $30 a month unlimited calling plan looks like a total waste of money. You are only allowed to make unlimited local calls, and based on this chart, it doesn't seem like you can purchase any additional services like voicemail, caller id, call waiting, text messaging, email, maps, ringtones, and all that other crap that you don't really need. Wait, since when do I need to purchase voicemail and caller id as an extra service with a phone comapany? An extra charge for the basics? This doesn't sound very promising.

If all you're looking for is just unlimited calling locally, then go for it, but be warned. Why the warning? This is why: The range of connectivity is fairly low with this company. Take a look here for yourself. There are a few good "hot zones" throughout the country, mainly major cities such as New York, NY; San Francisco, CA; Waco, TX; and so on. I'd say about ten major cities tops are good places to use this service. If you don't live in any of them, do yourself a favor and just stay away from this company.

Anyway, let's cut to the chase. Let's take a look at some responses from a few happy customers using MetroPCS and see what they have to say about this their fantastic usage and experiences. I'll try to keep them as recent as possible.
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"2/18/2009 - Location: Bronx, NY

I recently purchased a phone from this company and I was disappointed. I only received one game on this phone, I could not make or receive phone calls out of state, I was misinformed by the employees. When asked about the return policy, I was told that I had seven days to return the phone. Five-six days later I was told that I could not return the phone or upgrade the phone.

That is horrible business considering I paid $150 dollars for a crappy phone. The features of this phone are very cheap. If I could recommend a phone to anyone it would not be from Metro PCS or Kyocera. When I tried to call customer service I was also given the run around and told that no one could help me but the store that I brought it from. Now doesn't that suck? By the way they refuse to give you back your money as if this country is already not in enough debt from greedy, selfish corporate owners.

If for some strange reason they decide that they have any morals and will give me my money back I will definitely post it and give them credit!"
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"2/7/2009 - Location: Dallas, TX

Currently MetroPCS is my only phone. I'm not necessarily unhappy with the actually service or phone, but their customer service capabilities and attitude are horrendous. Because the free month they start you with is always the $45 plan with all the bells and whistles, I made sure to change my plan prior to my first payment to the $40 plan with NO extras.

After making the change, I was told that my monthly bill would be $48.30. Okay...I paid it and all seemed well. Now my second payment is supposedly $49.21, so I called to find out why there was an extra $.91 on the bill. Here's a tip when calling that frustrating recorded 'help' line: choose the option 'manage my account' then say 'something else' when they ask you to state an option. Mind you, you'll be on hold for an eternity but it should get you to an agent. After figuring that out, I got some very rude gentleman (and I use that term loosely)who kept telling me that I had a leftover balance from the month before and said he 'thought' it might be due to end of the year taxes..? That's the equivalent of saying 'I have no idea and will just make up any excuse to explain what I don't know'. I will try obtaining my account number..something they don't give you when you first sign up..tomorrow and viewing my bill online myself. I haven't yet looked closely, but I suspect there might be a charge for that. Sigh.

I've never done business with anyone who won't provide at least an online bill for your convenience, but I've also never done business with a company who makes it so difficult to talk to customer service either. Just remember people, there is a HUGE difference between inexpensive and cheap. This company is just cheap. Management is invisible, customer service is incompetent and you really do get what you pay for."
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"2/16/2009 - Location: Detroit , MI
My experiences with Metro PCS have been great I never had a problem with my service originally I bought Motorola k1m and it was stolen and I had insurance so I called to have my phone replaced. They were out of stock on my phone and suggested a phone that was a couple of dollars less than what my phone was and asked me if that would be ok I said no so they transferred me to a supervisor who got me the Motorokr which is actually and upgrade on my phone and had it here in two days. I probably was only out my phone 3 days. Good service if you ask me."
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"1/26/2009 - Location: san jose, CA

On January 15 or 16 I bought a Razr V3 phone on the internet during the process of buying it said try another card I was absolutely sure the credit card was good because I called before I purchase the phone. It was supposed to be delivered in 3 days now it 10 days later January 26 still have not receive the phone. I called the credit card company the said the amount the phone cost from MetroPCS was deducted from my credit card. But still no phone yet."
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"12/12/2008 - Location: TX
I thought having Metro PCS for my kids was a good idea since it's one fee per month well guess again!!!! They change your plan with out notice you can never reach a customer service without being on hold for 45 mins. And when you go to one of the stores to get help they 9xs out of 10 have no clue to what they are even doing! The corp. office in Garland, Texas the people are just RUDE as H&%$!!!! They tell you when you sign up that the bill will be this amount plus tax and I have had them for 4 months and the bill has NEVER been the same!

They send each one of my daughters a text message that the bill is due and NEVER has the bill been the same on each text message."
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Okay, so looking at some reviews, we can see that there are a lot of happy customers with this company. We can also deduct that customer service is fast, reliable, and friendly. That was sarcasm, if you didn't notice. If you want to read more reviews for MetroPCS, this is where I got them from: MetroPCS Reviews. And remember, MetroPCS: Unlimit Yourself, unlimit yourself to bullshit.